Fix Contact Form

Fix contact form is a request that happens a lot with web design, especially the platform WordPress. The the way to fix contact form is through a series of troubleshooting steps. I’m going to cover those in this blog post today.

First of all, we want to identify the form that is having the issue. Go to the web page and inspect the form. Next, we want to log into the WordPress site on another tab. Now go back to the tab that has the form on it and refresh. This will log into that specific page.

Inside the page with the form, we want to inspect and find out what plugin is being used for the form. This could be Contact Form 7, or a lot of other similar plugins. Once we find out which plugin is creating the form, we will go to this plugin and check to see what email it is being sent to.

Locate the email send settings inside of the plugin form. Note what email is being sent to from the form. Is the email a business email? Meaning that it has the extension of a domain on the end of it) If so, spam filters may be blocking the email from recieving tje form message.

If this is the case, what we want to do is use a basic Gmail account to do the testing. Enter a Gmail account you have access too in the form settings and then fill out the form and send it to yourself.

Check the spam folder to see if it arrived. If it did arrive in spam we need to check the not spam message above it to make it go to the main inbox. If it doesn’t arrive, that means something is wrong with the plugin and it needs to be replaced. Replace the form with a new plugin form and test again.

If it did arrive in spam, and we have selected it to be not spam so it’s in main inbox now we know we have isolated the issue so that it is just the business email account that has spam filters on it. We want to inform the receiver of the email that their spam filters are too strong and that they may want to use a Gmail account that is forwarded through to their business account for messages from their website.

Messages from a website are treated as less secure than messages from an email server. This may cause issues receiving messages, so it’s important to find out whether it is an issue at the plugin level or an issue at the email level. Both of those require separate testing to figure out what level has the issue.

Do you have questions about how to fix contact form? Trying to troubleshoot your own contact form? Hit me up in the comments and I’ll be glad to assist you!

Written by: Jophiel Silvestrone

Jophiel Silvestrone has written 326 posts in the Tech Blog.

Jophiel grew up on a ranch in Paradise Valley, Montana near Chico Hot Springs. Working on the ranch instilled work ethic and self motivation. Filled with this drive, Jophiel started mowing the local school's yards twice a month throughout the summers, at the age of 12. He moved to Billings in 2004, where he has been deeply involved in the local business community ever since. A serial entrepreneur, Jophiel has ran multiple businesses in our local community. The first business, a janitorial and carpet cleaning company, founded in 2005, has employed over 50 locals. Moving on to the media industry, Jophiel and several partners founded Green Directory Montana in the spring of 2007. Green Directory's sustainability ranking software awarded points based on sustainable or "green" actions. These points counted towards a business's total "Green Score," which in turn ranked them against other businesses in their category and throughout the entire site. It also featured a limited edition print version distributed annually. A business acquisition allowed Jophiel to focus on new projects, and a few close business colleagues and Jophiel started Rocky Mountain Mr. & Ms. Magazine, a lifestyle publication for men and women in the Magic City. After a year and a half at the helm of RM3 Magazine, the business was purchased. He now runs a web development company SkyPoint Studios and fathers his son Jaoquin, who plays football, basketball, soccer, and is learning snowboarding from his dad. Recently, has expanded to locations in Havasu, Arizona & Vegas. SkyPoint Studios is a market leader in both Billings & Havasu and Jophiel is working on building that same level of market dominance in Vegas. Specialties: Extensive experience in online and offline business. Especially savvy at WordPress, and operate several sites, one example is the blog: skypointwebdesignbillingsmontana.com/tech-blog. Check out skypointwebdesignbillingsmontana.com for the latest projects from SkyPoint Studios.