The Customer is Always Right

You’ve heard the old cliche, the customer is always right! This may be going away in the current business marketplace, but here at SkyPoint we believe that the customer is always right.

We fully believe and hold it in our hearts that the customer cannot ask too much of us. It is simply not possible!

This has been a fundamental change in the way that we approach business. In the beginning formation years of the business, it was common to come across a misquote of a project that would end up getting frustrating when they seem to go along and not be able to cover the costs.

This has always been just a matter of perspective, because margins are going to be better on some clients than other clients. Once we started recontextualizing the concept of customer service and put the customer first, focusing on their needs above our needs, our business flourished and our clients are very happy.

It’s funny because we’re in the business of doing web design-ing and graphic design-ing and making creative pieces so we should really love that.

If the client wants to go in a different direction or make some edits or changes or make some additions that should be something we should be happy about, not upset about! It’s truly just being grateful that the customer is so engaged and desiring a certain outcome that we need to appreciate and hold on a high pedestal.

Revisions are a joy for us. It’s something that we get happy about and we want you to do more revisions and changes. Revisions mean we’re getting closer to something that you will love!

I think this makes us uniquely different in the web design World and it is a unique selling point for our company. It’s the philosophy I want to be the founding and steady rock of our business as we grow.

How do you approach customer service in your business? Feel free to shout it out in the comments below I would love to have an open discussion with you (:

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Written by: Jophiel Silvestrone

Jophiel Silvestrone has written 326 posts in the Tech Blog.

Jophiel grew up on a ranch in Paradise Valley, Montana near Chico Hot Springs. Working on the ranch instilled work ethic and self motivation. Filled with this drive, Jophiel started mowing the local school's yards twice a month throughout the summers, at the age of 12. He moved to Billings in 2004, where he has been deeply involved in the local business community ever since. A serial entrepreneur, Jophiel has ran multiple businesses in our local community. The first business, a janitorial and carpet cleaning company, founded in 2005, has employed over 50 locals. Moving on to the media industry, Jophiel and several partners founded Green Directory Montana in the spring of 2007. Green Directory's sustainability ranking software awarded points based on sustainable or "green" actions. These points counted towards a business's total "Green Score," which in turn ranked them against other businesses in their category and throughout the entire site. It also featured a limited edition print version distributed annually. A business acquisition allowed Jophiel to focus on new projects, and a few close business colleagues and Jophiel started Rocky Mountain Mr. & Ms. Magazine, a lifestyle publication for men and women in the Magic City. After a year and a half at the helm of RM3 Magazine, the business was purchased. He now runs a web development company SkyPoint Studios and fathers his son Jaoquin, who plays football, basketball, soccer, and is learning snowboarding from his dad. Recently, has expanded to locations in Havasu, Arizona & Vegas. SkyPoint Studios is a market leader in both Billings & Havasu and Jophiel is working on building that same level of market dominance in Vegas. Specialties: Extensive experience in online and offline business. Especially savvy at WordPress, and operate several sites, one example is the blog: skypointwebdesignbillingsmontana.com/tech-blog. Check out skypointwebdesignbillingsmontana.com for the latest projects from SkyPoint Studios.