Dealing with GoDaddy Mistakes

Published: 04/28/2017 Updated: 10/27/2020

You know that saying about how we are all human, we all make mistakes, well that certainly applies to GoDaddy. Recently, I had an experience where they messed up royally on one of my hosting plans.

They caused an issue where their server would not allow me to delete any files and consequently I was going over the hosting data quota. The automated GoDaddy system messages kept encouraging me to buy a higher hosting plan and to spend more money.

GoDaddy wants you to buy more hosting plans

I couldn’t understand why my deleted items kept re-appearing after deletion and why I kept getting data overage messages. These messages indicated my websites would slow down and possibly stop working altogether. This was not acceptable.

“I’d like to speak to a manager, please.”

So I decided to call support [ 1 (480) 505-8877 ] Upon getting on the phone, I got one of the typical support people. They looked at the hosting and couldn’t understand what was going on. It seemed like everything was normal, and that when you delete files they seem to disappear.

But after a while they did start to pop back in again. The support gentlemen, was very nice and recommended that they could get it fixed for me. He put in a ticket for me and was going to call it all good and done with.

I said, “wait a minute, what about the slow website speeds and lost connections my sites have suffered over the last few months? I would like to speak to a manager, please.” When the manager got on the phone, I explained the situation on how the hosting account wouldn’t let me delete files and therefore my sites had suffered.

The manager, understood that I had suffered slow web performance and my business had suffered. Because of that, he decided to credit me for my losses.

I highly recommend asking a manager like this because if you do not ask, you won’t get any credit. And in my case, it was definitely GoDaddy’s fault and I deserved a credit. GoDaddy doesn’t care that much about whether they make a mistake or not.

It will be on the customers own volition to try and fix and resolve this issue.

“Yes, sir we can offer you a hosting credit.”

“Considering the lack of product performance, would you be able to credit my account in any way?”

When you get a credit from GoDaddy

If you find something wrong with your hosting or other GoDaddy products, please call support and asked to speak to a manager. When you get a hold of the manager be very nice, calm and assertively asked them to compensate for any losses you may have suffered.

Make sure to have screenshots of the issue at hand and be able to explain your position. The main reason most GoDaddy mistakes go unnoticed, in my opinion, is that the technical aspect obscures the reality of what should be happening.

Trust that technology will fail, but also trust that when it does fail, it is not always you [the customer’s] fault. Sometimes the biggest elephant in the room [GoDaddy] didn’t monitor things properly to offer a solid product.

Keep an eye on this or have us help you with it, SkyPoint’s support number is 406-208-8733. We would love to advocate on your behalf with the hosting companies!

Bonus: GoDaddy Coupon Secret

This website hosted by GoDaddy. We’ve been with GoDaddy for 15+ years. Although today we are diversified with other hosting companies, we keep GoDaddy as one of the core statutes of the business.

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Written by: Jophiel Silvestrone

Jophiel Silvestrone has written 326 posts in the Tech Blog.

Jophiel grew up on a ranch in Paradise Valley, Montana near Chico Hot Springs. Working on the ranch instilled work ethic and self motivation. Filled with this drive, Jophiel started mowing the local school's yards twice a month throughout the summers, at the age of 12. He moved to Billings in 2004, where he has been deeply involved in the local business community ever since. A serial entrepreneur, Jophiel has ran multiple businesses in our local community. The first business, a janitorial and carpet cleaning company, founded in 2005, has employed over 50 locals. Moving on to the media industry, Jophiel and several partners founded Green Directory Montana in the spring of 2007. Green Directory's sustainability ranking software awarded points based on sustainable or "green" actions. These points counted towards a business's total "Green Score," which in turn ranked them against other businesses in their category and throughout the entire site. It also featured a limited edition print version distributed annually. A business acquisition allowed Jophiel to focus on new projects, and a few close business colleagues and Jophiel started Rocky Mountain Mr. & Ms. Magazine, a lifestyle publication for men and women in the Magic City. After a year and a half at the helm of RM3 Magazine, the business was purchased. He now runs a web development company SkyPoint Studios and fathers his son Jaoquin, who plays football, basketball, soccer, and is learning snowboarding from his dad. Recently, has expanded to locations in Havasu, Arizona & Vegas. SkyPoint Studios is a market leader in both Billings & Havasu and Jophiel is working on building that same level of market dominance in Vegas. Specialties: Extensive experience in online and offline business. Especially savvy at WordPress, and operate several sites, one example is the blog: skypointwebdesignbillingsmontana.com/tech-blog. Check out skypointwebdesignbillingsmontana.com for the latest projects from SkyPoint Studios.